Refund Policy

Translation notice: This page is translated from Korean. You can also read the Korean source using the language menu. Your statutory rights remain unchanged regardless of language.

1. Cancellation and refunds are different

You can cancel renewal of a monthly or annual subscription at any time in your account’s billing settings. Cancellation stops future billing; your paid access continues until the end of the paid period. Uninstalling the app or signing out does not cancel your subscription.

2. General refund policy

Unless applicable law or the terms in effect at purchase provide otherwise, a change of mind, non-use, or cancellation during a billing period does not entitle you to an automatic or prorated refund of past charges or unused time. This applies to initial and renewal payments.

3. Billing errors, service issues, and statutory rights

We investigate duplicate payments, incorrect charges, failure to provide the agreed service, and material defects, and provide the appropriate correction or refund. This policy does not limit statutory withdrawal, cancellation, or refund rights, or our liability for problems attributable to us. Restrictions on digital-content withdrawal apply only when the required legal notices, consent, and other conditions have been met.

4. Requests and processing

Contact support@tinygem.ai with your account email, payment date, receipt or payment identifier, and reason. Do not send vault contents, your master password, or a full card number. Requests follow the applicable terms and procedures of our merchant of record, Dodo Payments. Approved refunds go to the original payment method; processing time depends on the payment method and financial institution.

5. When this policy applies

This policy applies alongside the terms disclosed at purchase. It does not retroactively remove refund commitments made for earlier purchases. Applicable law and binding terms of the merchant of record take precedence if they differ from this policy.